January 12, 2012
THREE MEMORABLE ENTITLED CUSTYS
Caper, here from cell phone hell!
Deciding to change my identity to something less identifying for the future. Hopefully you guys can help me come up with something, please ? :)
Anyway, I figured I would send a few memorable custys from the past month or so. Fortunately, I haven't had another freak out like the guy in my previous submission - but still had some characters (I'm still loving my job, though!)
Mr. I Want Service an Hour Before You Open
Our store opens at 10AM but the mall opens at 6AM. This is for the Tim Horton's Employee's and anchor stores who have different hours than the rest of the mall stores. Normally, at our store, we come in an hour early to do inventory - which only takes about 5 minutes, then open up the tills and then just chill for the rest of the hour. Because of this, custys are usually around the mall early.
9:05AM, a guy starts banging on the glass door - that's locked, of course. Coworker, who I'll call Mike, goes over to see what the guy wants (he was standing by the till, opening it - so he couldn't really ignore him). The guy wants his data transferred to his new phone. Mike tells him to come back at 10AM, and we'll be happy to do it for him - but right now, we're closed. Custy bangs on the door some more and screams and curses, and then leaves.
Ms. Fix My Credit!
This one lady comes in claiming that her bill was supposed to be paid through her credit card automatically but it wasn't coming off and she didn't know - so now her account is sent to collections (this doesn't happen until after a few months of non-payment, btw) and she's blaming us !! She demands that one of us write a letter stating it's all our fault, so she can send it to the collections agency and have her credit fixed. No - none of us did it.
The Finger Snapper
Mike was on the phone with a customer, when another customer comes in and decides she isn't going to wait even a second !
She snaps her fingers in his face and obnoxiously says "Excuse me, excuse me ! I'm waiting, here ! No personal calls at work."
If it wasn't a slow day, she wouldn't have gotten any service with that attitude - but we had almost no customers at this point.
We also had a number of customers come in 5 minutes to closing, wanting to buy and activate a brand new phone and contract, and then would flip when we wouldn't do it. I'm sorry but doing that takes a long freaking time and we aren't staying open after close. Come back tomorrow.
--Caper
I got people asking for letters to fix their credit all the time. (Granted a letter won't fix their credit, just will take them out of collections)
I understand the frusration with crustys.
I think some people belive that it's as simple as waltzing in, pointing at the one they want, and ringing it up. And it's sooo not the case.
1. Get the ESN Number of the Phone. Take the battery off of the phone and look for the ESN number on the label the battery was covering. Models vary, but all of them either show the ESN as an 11 digit number in Decimal format (sometimes abbreviated DEC) or in Hexadecimal format which is a combination of letters and numbers that is 8 digits in length. Verizon can work with either one. It is not the serial number which is usually designated “S/N” or the FCC ID number.
You can buy the calling cards at a wide variety of convenience stores and gas stations.