RHU ~~ HellMart Custies Bent out of Shape

RHU Hellmart Custys Bent out of Shape

WALMART CUSTYS GET UPSET OVER NOT BEING ALLOWED TO SHOP AT CLOSING TIME ON CHRISTMAS EVE

From Mouse Mastered: I love the guy that says "I know who YOUR superior is, so let me have his number." Uhm. If you know who he is, why does the manager need to give you his number? They're all just trying to lie their way into the store, and props to the ASM for standing his ground. Sadly, he probably no longer has a job.

No comment.


Comments:

Comments

I only watched the first 15 seconds, but that was enough to know the manager deserved to be reprimanded, if he was. The customer points out that closing time is 8:00PM, and that it is 7:40PM when the video was taken. I can understand if it was 7:55PM, but 20 minutes is plenty of time to run in and grab something if you know what you need. Plenty of time for a man to shop. ;) While I am sure the Walmart slaves would be happy to leave on time by not letting people in for the last 20-30 minutes, it really is a disservice to the customers.

Posted by: Tsunami | January 05, 2012 at 10:33 AM

Hmm. It's one thing to tell people to hurry up and GTFO five minutes before closing, it's another entirely to refuse to allow people in when the store is open for almost another half hour. I get that he probably had a really long day, but that's no excuse. He's just on a power trip, and it doesn't give him the right to do that.

Posted by: Brayn | January 05, 2012 at 10:55 AM

I would like to add that the custys are still being dicks of the highest calibre though. Who goes out shopping at 7.30pm on Christmas Eve?

Posted by: Brayn | January 05, 2012 at 10:59 AM

@ Brayn
People who do not observe the holiday

Posted by: Caiomae | January 05, 2012 at 11:03 AM

Just because you don't observe the holiday doesn't mean the stores magically change their Christmas opening hours.

Posted by: Brayn | January 05, 2012 at 11:11 AM

//Just because you don't observe the holiday doesn't mean the stores magically change their Christmas opening hours.//

Um, did I read that right or are you impaired?

Regardless of ANYONE being observant of a holiday or not, most stores actually DO change their hours for the holidays. And since this store wasn't to be closed yet when the custy arrived yet suddenly was I guess you can call what the manager did a 'magical intervention.'

Posted by: Oleannder | January 05, 2012 at 11:29 AM

Yes, as I said in my first post, if you can read, what he did wasn't right. However, expecting stores to open longer on Christmas Eve simply because you don't observe Christmas is unreasonable, and anyone with any common sense would avoid going shopping last thing on Christmas Eve. You completely missed my point, and calling me impaired was uncalled for.

The custys were almost certainly out shopping for gifts, as one of them pulled the classic 'you're fucking up my Christmas' line, so they can pretty much go fuck themselves.

Posted by: Brayn | January 05, 2012 at 11:36 AM

Most Walmarts that I'm aware of the hours for are open until 10 normally, so closing at 8 is probably early for this Walmart. The fact that the manager is denying people entry within posted Christmas eve hours is bullshit. Five minutes prior to closing, fine, stand in the doorway and tell people "I'm sorry, you can't come in, we want to get our employees home to their families" - that's acceptable IMO. Closing the store to customers at 7:40 is not okay. These customers aren't trying to get in after posted hours - they're trying to get in DURING posted hours, so while the customers are kind of being dicks by pulling the "you ruined Christmas" routine and yelling at the manager, the manager is being equally as douchy by pulling an unwritten rule of "you have to be in the store by 7:30" - that's something that should be posted if it's going to be observed.

Posted by: Token Female | January 05, 2012 at 11:47 AM

That^

Posted by: Caiomae | January 05, 2012 at 11:56 AM

So we all agree that pretty much everyone in the video is guilty of being a bit of a dick, but the manager wins King of the Dicks?

Posted by: Brayn | January 05, 2012 at 12:02 PM

Hooray for the manager wanting his employees to get off of work on time!

Posted by: Jennie | January 05, 2012 at 12:37 PM

The guy said that they've been arguing long enough that if he'd been let in, he'd have his item and be gone. I'd add that they've been arguing long enough to get into their car and find a place that is still open that doesn't have a d-bag manager blocking entry 20-30 minutes before closing.

I also find it amusing that a customer this argumentative would ever actually leave at closing time when asked to (like he claims).

This IS a video of a bunch of dicks with the manager being King of the Dicks.

Posted by: JAH | January 05, 2012 at 12:39 PM

Businesses have the right to refuse service to anyone.It is not illegal to prevent them from entering.
That said, as a show of goodwill, he should have let them in to get that one gift and follow them around to the check out.

Posted by: c | January 05, 2012 at 12:41 PM

Ya know, what if the slaves all said, "Dear manager, all we want for christmas is to go home on time. Just this one day of the year". And just for this one one day, the manager (having been visited by the ghosts of christmas past, etc) decided to reward his slaves, even if he had to bear the consequences?

So everyone thinks the manager is a bad guy because for this one moment of the year, he told the customers they were not right?

sheesh...

Posted by: CallMeRed | January 05, 2012 at 12:42 PM

I love the customers who know the law (the number of times I heard that I had to refund an item by law...)

Posted by: JAH | January 05, 2012 at 12:49 PM

Normally, I am on the side of the retail slave. But in this case, the customers were right (big shock). It was completely wrong of the manager to keep someone out when the store is still open. For all he knew, they just needed one or two things and would have been out in less than two minutes. Or they may have just gotten off work themselves and only had that time to get what they needed.

Posted by: Photoslave | January 05, 2012 at 01:46 PM

I'm a cashier at Walmart, and even I think this manager is a douchebag. I worked until 8PM on Christmas Eve, and we shut the doors at 8PM...everyone got their last minute things and left the store without any meltdowns by 8:30-8:45. I understand the position of looking out for your employees because this is a holiday that should be spent with family, but no one I know, save one person, had Christmas Eve off. I had to work, my mom had to work, all my friends had to work. We were all out with plenty of time to get ready for Midnight Mass, and we all had Christmas off, which was most important. Denying to let people in a half hour early without proper signage just so you can let your employees out on time just isn't right.

Posted by: ArtsyGirl | January 05, 2012 at 05:00 PM

Why is it that managers always stick to their guns over the exact wrong things? Instead of pulling some stupid un-posted must-be-in-the-store-prior-to-7:30 crap, the manager should have made the rounds at 8 insisting that customers check out and leave immediately. I'm actually with the custys on this one, they should have been allowed in to shop. And I think they were understandably upset (though they could have skipped the "I know your supervisor" and "You're ruining Christmas" bits)

Posted by: sewing genius | January 05, 2012 at 06:02 PM

Had this happen to me once, not at Christmas. I needed one reel of crinkle tie ribbon to complete a balloon order... Ran out at the last minute. Closed my shop and drove quick-like-a-bunny to the local craft/paper shop. Got there forty minutes before their closing time; and the manager blockaded the door and would NOT let me in to buy that one two-buck roll of ribbon! FORTY minutes before closing, for Pete's sake. So my customer got the wrong color ribbon on her balloon bouquets (not happy about it, either - had to give her a discount). My fault for not realizing I didn't have a backup supply of that color; the manager's fault for not letting me in during regular store hours. In my shop, as long as you walk in before I actually lock the door at six, you can get whatever you came for; I will tell you closing time is in X minutes, and I will remind you again if you're dilly-dallying: but the sign says we're open until six... We're open until six, doggone it.

Posted by: Bored at the Bookstore | January 05, 2012 at 06:17 PM

Agree with the customer on this one. Should have been allowed to shop yada yada yada.

Lie to customers and tell them it's 8 when it's really 7:50, fine by me because then when they get to the registers it really will be 8.

Or print off a sign that says you must be in the store by 7:30 to shop. I'm sure there's a few pieces of paper and pens to make signs with.

But did the customer really have to make the crack about there not being enough Mexicans to work? That was uncalled for.

All in all, nobody handled this like the adults they claim to be.

Posted by: RockerChic | January 05, 2012 at 08:41 PM

i'm mostly with the customers on this one, save for that "not enough Mexicans" crack. i'm not even mexican and that offended the crap out of me!

but seriously, if they manager wanted to be a dick and pull that "be inside by 730 or else" shit, he better make some signs. it's people like him that make all us good retail slaves look bad.

Posted by: LaserSpawn | January 05, 2012 at 09:57 PM

How about you fuckers stop shopping last minute for things?

sheesh.

Posted by: AmyPond | January 05, 2012 at 11:30 PM

Right or wrong, I think we all know that it's a bitch of a time getting customers out of a store after closing regardless of the time of year. Even worse when you've got last minute Christmas shoppers still trying to find that one last present - and they'll only act even worse.

If the guy there is expecting to have to deal with complaints and arguments irrespective of what happens, he probably thinks better to deal with it sooner than later, plus the staff get away sooner.

There's nothing to indicate how busy it is inside the store either - let one person in, and you have to let more people in, and you end up with even more of a rush as well.

That, and the video was only part of the whole conflict - I'm not entirely sure we've got the whole picture either. Who's to say someone higher up in the chain of command didn't make the decision for him to take the flak instead?

I'm not saying that I agree with his actions; good or bad, I can at least imagine what was going through his mind when in such a situation.

Posted by: Maskedmustelid | January 05, 2012 at 11:50 PM

This is reason #7728 why I never shop at Wal-Mart. Unless he was under direct orders to behave the way he did, that manager should be reprimanded.

Posted by: Eggbert | January 06, 2012 at 02:00 AM

Both sides are in the wrong. The manager should have let them in. When I worked in supermarkets we closed on the hour and any customer to could in until that hour - even 1 minute before hand. However they also had to accept that we would hunt them down if they were not in line by closing time. I did a lot of xmas eve shifts (or any holiday eve shifts) and I always got out on time because my shift didn't finish till an hour after closing time. What crazy shop has everyone stop their work on closing time and doesn't leave time to do other things.

However the customers are not really behaving well either - but to their credit the 75% I watched was relatively tame argument. I have seen some utter fights much worse over nothing. The customer was right that unless advertised their doors shut to customers at x time.I have no trouble with how we did it and had someone standing (or closest checkout operator) telling those coming in 10mins before had that they only had that time and herding customers who don't adhere to store closing. 

Posted by: Kira | January 06, 2012 at 02:34 AM

The law states that a business reserves the right to refuse service to anyone. Seeing how everyone in the argument is white, you can't claim racial discrimination (unless "entitled douchebag" is a race now).

Doesn't matter what the posted hours are, the manager doesn't have to serve anyone he doesn't feel like.

Posted by: Ted the 'Flayer | January 06, 2012 at 05:06 AM

The manager is well within his rights to refuse customers. Legally you don't have to serve anybody.

To be fair, we don't know what the situation was inside the store. For all we know there could have been a few hundred customers and the manager knew he would not be able to clear the store my posted closing.

Right or wrong, I can't say without knowing what the extenuating circumstance were.

However, a simple statement of "We are not close, however I apologize we cannot accept new customers may have been better"

Posted by: Seven | January 06, 2012 at 06:50 AM

As somebody who had to work on Christmas Eve, we closed at 10pm, and it took so long to clean the store, I only beat Santa home by ten minutes. There's no reason people cannot do their shopping the other 363 days of the year, or get there before closing. Management does NOT have to post signs for every darn thing, it shouldn't be necessary to have to post signs (that nobody reads anyway, or they read and think it doesn't apply to them) to tell people to be courteous and use common sense.

Christmas 2011 is in 11 months, start now!

Posted by: Drug Store Diva | January 06, 2012 at 08:36 AM

Oops, Christmas 2012. Having to be at work to take care of last minute crustys has my years all in a blur.

Posted by: Drug Store Diva | January 06, 2012 at 08:37 AM

20 minutes before closing is not too early to lock the doors, especially at a store as large as Walmart. If he had waited til 7:55 to lock the doors it would have been at least 8:40 before they had got the last customers out and that's if the customers had been cooperative. I really can't believe some of the commenters above. Surely you know better than to trust a customer when they say they only need one item--they will say anything they can to get thru those doors! Sure,maybe they only needed 1 item, but they just as easily could have needed one item for every person on their list and all the food items for a Christmas dinner.

Posted by: Tom | January 06, 2012 at 09:14 AM

I personally thought that manager was showing a lot of restraint, considering how loud and whiny that group of babies at the door was. At our Walmart, they start announcing the time over the loudspeaker half an hour before closing, and encouraging you to get your shit and pay for it. If you don't make it up to the register by closing time, guess what? You're SOL. And I'm cool with that. I can't imagine what kind of phantasmagorical hell it is working the 12-hour shift on Christmas Eve at a Walmart, so if this manager wants to make sure his exhausted employees get out of the store before midnight, more power to him. Fuck those procrastinators. Get your ass to a Walgreens, or barring that, explain to your family that you waited until 7:40pm Christmas Eve night to try and pick them up a Walmart gift card.

Posted by: Evie | January 06, 2012 at 09:55 AM

Our manager does the same thing every year, around 7:30 we stop letting people in so we can actually get out at closing time, instead of being stuck well past 8 because people kept coming in

Posted by: Walmart's Bitch | January 06, 2012 at 03:27 PM

How do we know the custy didn't set his own clock back to try and scam the manager, huh?

Sorry guys, I'm siding with the manager on this one. What he did may have been dickish, but he was well within his rights, and the customer should have finished his shopping BEFORE CHRISTMAS EVE.

Posted by: WMDKitty | January 06, 2012 at 08:49 PM

Hnnng, I'm kinda torn on this. Mostly I'm on the manager's side, but I would be pretty pissed off if I really only needed milk or something else essential, got there in plenty of time, and wasn't allowed in.